MEMBER + TRAVEL SUPPORT
HOW CAN WE HELP?
Whether you're exploring A&E Freedom Escapes, already part of the private program, or have a question related to travel, start here.
RESERVATION QUESTIONS
Have your booking details ready.
When contacting us about a specific reservation, providing the relevant booking information can help us understand your question more quickly.
Once the AEFE Travel Marketplace is operational, reservation-specific support information will also be provided through the booking experience and applicable confirmation materials.
For reservation-related questions, have available:
Traveler name
Reservation or confirmation number
Property name
Destination
Travel dates
A brief description of the question or issue
Specific Marketplace support channels, processes, and responsibilities will be communicated as the booking experience is finalized.
BEFORE YOU CONTACT US
A few details can help us help you faster.
Include as much relevant information as you can when submitting your message through the Contact Us page.
Do not send full credit card numbers, passwords, Social Security numbers, or other sensitive payment or identification information through the Contact Us form.
STILL NEED HELP?
Send us a message.
Tell us what you need help with and provide any relevant details. Your inquiry can then be directed appropriately.
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